Procedure to follow for the Return

Pursuant to art. 64 of Legislative Decree 206/2005, the buyer has the right to withdraw from the sales contract without any penalty and without specifying the reason within 3 working days from receipt of the products. The right of withdrawal does not cover every buyer. The first limitation is its application only to consumers defined by the Civil Code as natural persons who act for purposes unrelated to any entrepreneurial or professional activity carried out (art. 1469bis). Therefore, companies and retailers who have made purchases with a VAT number cannot assert the right of withdrawal.

The procedure to follow is as follows:

1) Let us know, within and no later than 3 working days from delivery of the goods, that you wish to withdraw from the purchase by calling our Customer Service at 3312384531 or by emailing outsiderstore@libero.it

NB: "Sale items cannot be exchanged or returned."

In the communication you must indicate your name and surname and the date of purchase. In the case of partial withdrawal, you must indicate the code of the product(s) on which you wish to exercise the right of withdrawal. It is essential that the goods to be returned are intact, unused and clean, that they are placed in their original sales packaging and that the labels of the items are not torn. Otherwise, the return may be denied. Also specify whether you wish a refund or an exchange for the product, even with one of a different value.

2) Within the same period you must return the goods reinserted in their original packaging, complete with all their parts and carefully packed. Include all the documents received in the package. The return can be made through a trusted courier or at any Italian Post office by registered mail or ordinary parcel, it must NEVER be sent by normal or priority mail (which do not provide a receipt). The receipt must be kept until the refund or exchange is received. The costs of the return and any exchange are the responsibility of the customer and vary depending on the rates applied by the couriers in charge or by Italian Post. We recommend insuring the shipment against theft and damage during transport. If the returned product has not been insured, in the event of damage or loss during transport, we reserve the right to charge any damage suffered by withholding it from the sums to be refunded.

The package must be sent to the following address:

(Outsider Store) - VAT CF08474391219 - VIA VITTORIO VENETO 270 NAPLES 80145 - 3312384531

Upon receipt of the goods, we will refund the cost of the goods (not shipping) the refund will be made on the same payment method used for the purchase, so for example, if you bought an item online with a rechargeable card, the refund will be made to the latter. The only exception is purchases made by cash on delivery. In this case, in fact, the customer is asked for their bank details to receive the transfer. Or choose to change the product, according to the customer's requests. For purchases made by choosing credit card/paypal as the payment method, the refund will be made via a reversal on the same card as the transaction made. For purchases made with all other payment methods, the refund will be made via bank transfer, so in this case, please indicate your bank details.

Items that are damaged, defective or do not conform to what was ordered.

A defective or non-compliant item must be returned complete, intact, in its original packaging (on which the sales code is indicated) within 10 days of the delivery date. The package must be prepared by inserting the appropriate copy of the shipping document inside, specifying whether you want an exchange or a refund. The return can be made through a trusted courier or at any Italian Post office by registered mail or ordinary parcel, it must NEVER be sent by normal or priority mail (which do not provide a receipt). The receipt must be kept until the refund or exchange is received.